Refund policy
A. Withdrawal Policy
Introduction
Consumers have the right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and designated by you, take possession of the last goods.
To exercise your right of withdrawal, you must inform us (RUKATECH s.r.o., Prikop 843/4, 60200 Brno, Czech Republic, Tel.: +49 176 5970 3192, Email: info@rukatech.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification exercising your right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
Returns can only be sent to the following address:
RUKATECH, s.r.o., Palavska 683, 69185 Dolni Dunajovice, Czech Republic.
The deadline is met if you send back the goods before the fourteen-day period has expired.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value results from handling them in a way that was not necessary to establish their nature, characteristics and functioning.
General information
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, together with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above items 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it.
To
RUKATECH s.r.o.
Prikop 843/4
60200 Brno
Czech Republic
Email: info@rukatech.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper)
_________________________
Date
(*) Delete as appropriate
